Complaints procedure

As part of its commitment to ensuring the standard and quality of its programmes of study, services, and facilities, the University has established a Complaints Procedure to deal with complaints from students. Complaints provide useful feedback information and, where appropriate, will be used to improve services and facilities.

The University’s Student Complaints Procedure (Regulation XVIII) and associated documents, including a complaints form, can be found at http://www.studentsupport.manchester.ac.uk/study-support/complaints/.

The University has separate procedures to address complaints of bullying, harassment, discrimination and/or victimisation – see http://www.reportandsupport.manchester.ac.uk/.

Students thinking of submitting a formal complaint should, in most instances, attempt informal resolution first with the Deputy Head of School Operations (Teaching, Learning and Support), kerry.mycock@manchester.ac.uk. Formal complaints should be submitted on the relevant form to: FBMHappealsandcomplaints@manchester.ac.uk).